Place Orders and Pay Online
The shopping cart makes it easy to purchase the special products
you need. When you like to order and pay online, just click on
shopping card and continue the steps. Our intelligent system
starts working to ensure rapid delivery.
We currently accept payment by Visa, MasterCard, wire Transfer,
PayPal and Western Union.
Shipping and Delivery
we normally ship the goods within 24 hours after your payment.
Tax may be applied to your order if the goods have to be shipped
to a German shipping address. Our Price list is Tax-Free Export
The exact amount of tax is 19%. Sales tax may be applied to
shipping and handling charges.
Telephone, Postal Mail, Fax, or Email Orders
Telephone, postal mail, Fax, and email orders are accepted too.
Please contact us if you need more info before your final
If you cannot use our convenient online shopping catalog, you
may be using an outdated browser. To view content and place
orders on our Web site, we recommend that you use the most
recent version of Microsoft Internet Explorer, Netscape
Navigator, Opera, Firefox, or Safari.
You should not ever send credit card numbers by email, as it is
not a secure practice.
COD orders are accepted for German and EU customers.
14-Day Money Back Guarantee:
14 Day period begins when customer receives the products. The
Money Back Guarantee refers to only musical instruments and not
for accessories, books or instructional CD or DVDs.
If, within 14 days of having received your product, you find
that it does not suit your needs; you may return it for a full
refund. Santoori.com will refund the purchase price of the
product, excluding shipping / handling costs. This does not
apply if the product has been altered or damaged.
Preferred Shipping Method
To get your order to you as quickly as possible, we strongly
recommend the Deutsche Post, Germany's only universal provider
of postal services, is part of Deutsche Post DHL, the world's
leading mail and logistics Group. A nominal additional shipping
fee is applied to a split package.
If you think you can place a less shipping fee by ordering more
than one instrument, please contact us before you push the
shopping cart button. Otherwise we will split your orders into 2
packages if that is the fastest way to get your order to you.
Shipping and Handling Charges
shipping rates are adopted from German Postage Calculator, by
The handling charges are 5 Euro for all packing materials like
wrapping goods and cartons.
Please check products for shipping notes as you shop, to ensure
that items can be shipped internationally. In general, very
large items has another rates to be sent outside of Germany.
Countries that are not listed in our checkout process are not
available for receiving orders.
International Orders & Tax and Duty Fees:
country may charge additional taxes or duties on your order when
it enters your country. You are responsible for paying any
We reserve the right to refuse any sale at any time.
For information on our products in the Santoori.com online
catalog, send email to email@example.com. For
questions about your order please send email to